FAQs
Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about our products, orders, shipping, returns, and more. If you need further assistance, our support team is always ready to help.
Refund Policy
JANJI LAWA
Reg No:Â
TIN:Â
Thank you for shopping with Janji Lawa, under Profusion Vision Sdn. Bhd. Your satisfaction is our priority. Please review the policy below regarding returns, exchanges, and refunds.
1. Returns
We accept returns within 7 days from the date you receive the item, provided that:
The item is unused, unwashed, and in its original condition.
The original tag is still attached.
The item is returned in its original packaging.
Note: Sale or clearance items are not eligible for return unless the item is defective.
2. Exchange (Size / Item)
Exchanges are allowed for:
Wrong size
Wrong item received
Factory defect / damaged upon arrival
If the requested size or item is out of stock, you may choose another item or receive store credit.
3. Refunds
Refunds are only applicable if:
The received item is severely defective, OR
The item received is incorrect and no replacement stock is available
Refunds will be processed within 3–7 business days via the original payment method.
4. Return Shipping Cost
Return shipping fee is borne by the customer, unless the mistake came from our side (wrong item / defect).
5. How To Request a Return
Description:
Contact us at:
📧 janjilawahq@gmail.com
WhatsApp: +6011-5589 3997
Please provide:
Order number
Photos of the item
Privacy Policy
JANJI LAWA
Reg No:Â
TIN:Â
Your privacy is important to us. This policy explains how we collect, store and use your personal data when using our website.
1. Information We Collect
We may collect the following information:
Name
Shipping address
Email address
Phone number
Payment details (processed securely by third-party payment providers)
Website usage data (cookies, analytics)
2. How We Use Your Information
Your information is used for:
Processing and fulfilling orders
Sending tracking updates & notifications
Customer support
Improving website experience
Sending promotions or updates (only with your consent)
3. Data Protection
We protect your data using:
SSL encrypted security
Secure storage practices
Trusted third-party payment gateways
We do not sell or share personal data with external parties except for delivery and payment processing purposes.
4. Cookies
Our website uses cookies to:
Improve browsing experience
Save cart information
Analyse website traffic
You may disable cookies through your browser settings at any time.
5. Policy Changes
Janji Lawa reserves the right to update this Privacy Policy at any time. Updates will be posted on this page.
Shipping & Return Policy
JANJI LAWA
Reg No:Â
TIN:Â
1. Shipping
We deliver throughout Malaysia via trusted couriers such as Ninja Van / J&T / DHL.
Estimated delivery time:
Peninsular Malaysia: 1–4 business days
Sabah & Sarawak: 3–7 business days
Tracking details will be sent via email or WhatsApp once your order is processed.
2. Shipping Fees
Shipping fees are calculated at checkout based on location & product weight.
Free shipping may apply for purchases above a certain amount (optional).
3. Delivery Issues
Please contact us if:
You do not receive your parcel within 7 business days
The tracking number is inactive
The parcel arrives damaged
We will assist in filing a report with the courier.
4. Return Process
For returns or exchanges, please refer to the Refund Policy section.
Items should be returned to:
JANJI LAWA
T2A-23-06, 3 Towers, Jalan Ampang, 55000 Kuala Lumpur, Malaysia
5. Items Not Eligible for Return
Description:
Clearance / sale items
Used, washed, or scented items
Items damaged due to customer handling
